FAQ
Products
We use only high-quality genuine leather including python crocodile monitor lizard lamb cowhide and goatskin, each offering unique textures and characteristics.
Yes. Our products are crafted with uncompromising standards using naturally tanned and colored leather, offering long-lasting beauty and value when cared for properly.
We ensure quality in every layer. Our full-crocodile bags are lined with cow or lamb leather. Other bags are complemented with premium suede fabric designed for long-term use.
Â
Yes. We offer Custom Order Services. Please contact our Customer Service team via WhatsApp for consultation and design inquiries.
Availability
Our collections are available exclusively on hayuwidyas.com, through our Customer Service, Official Shops on selected e-commerce platforms, or by appointment at our Hayu Widyas Boutique.
Every product is handcrafted in limited numbers and must pass strict quality standards, from the selection of natural leather to the final creation. We invite you to visit our website regularly or consult our Customer Service team for updates.
Materials
Genuine leather is more durable luxurious and unique in character compared to synthetic materials, making each bag a long-lasting statement piece.
Yes. We are committed to ethical practices and sustainable sourcing for all materials used in our products.
Store it in a dry cool place using the premium dust bag provided to protect it from moisture and sunlight.
Yes. Each bag includes a manual with care tips. You may also visit our Magazine for additional guidance on leather care and preservation.
Pricing & Promotion
Visit our Promotion or Explore page and follow us on social media to stay updated on available offers.
Yes. We value loyal clients. Our Fashion Consultant team will keep you informed on exclusive programs and product releases via our Customer Service.
Yes. We offer time-limited promotions. Be sure to check our website regularly for updates.
Ordering
Simply choose your desired product, add it to your cart, and follow the checkout steps to complete your purchase.
Log in to your account and view your order history or contact our Customer Service team directly.
At the moment, international orders are available through our Customer Service team only.
Shipping
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Yes. We ship nationwide and to most international regions. All shipments are insured for safety and peace of mind.
Shipping fees are calculated at checkout based on your destination and selected courier service.
You may file a claim with the courier directly or contact our team for assistance and support.
